Dealing with a non payer - agency in Canada. Thread poster: Marie Claude Etoc
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I have been a member of Proz.com since 2010 and recently upgraded my membership and I am very disappointed on how long it takes to get a response even with having sent support documents, evidence all the e-mail correspondence between the agency and myself and given no feedback as to how I can activate a negative entry on this agency in order to be paid and to alert other paying member translators.
The site says translators can post BlueBoard entries on translation agencies profiles ... See more I have been a member of Proz.com since 2010 and recently upgraded my membership and I am very disappointed on how long it takes to get a response even with having sent support documents, evidence all the e-mail correspondence between the agency and myself and given no feedback as to how I can activate a negative entry on this agency in order to be paid and to alert other paying member translators.
The site says translators can post BlueBoard entries on translation agencies profiles to let other tranlators know of their experience with such agencies. But that's not true. Proz.com blocks negatives entries, especially feedback reporting non-payment. I have been scammed by a translation agency and Proz.com doesn't allow me to report it. ▲ Collapse
| | | | | The story is different, though | Dec 7, 2017 |
Based on this---
https://www.proz.com/forum/money_matters/321049-dealing_with_a_non_payer_agency_in_canada.html
---there was a quality complaint made by the client, and according to the BB rules, then you cannot post a negative entry in that case.
Whether the complaint is valid, and was made in time, that is another qu... See more Based on this---
https://www.proz.com/forum/money_matters/321049-dealing_with_a_non_payer_agency_in_canada.html
---there was a quality complaint made by the client, and according to the BB rules, then you cannot post a negative entry in that case.
Whether the complaint is valid, and was made in time, that is another question, and that is something that ProZ may investigate, but in the meantime they remove the entry, as far as I know. ▲ Collapse
| | | | Marie Claude Etoc 
Canada
Local time: 03:31
Member
French to English
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TOPIC STARTER | No Quality Complaints Made | Dec 7, 2017 |
The client made no complaints only when I followed up with payment being past due I was told that edits were made and that I would be paid in another 30 days.
| | | | Farzad Akmali
Member
English to Persian (Farsi)
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SITE LOCALIZER | They usually follow up with the payment, while not supposed to do so! | Dec 7, 2017 |
Dear Marie,
Hope you get the money soon!
Actually, there were times when I had to post negative entries and they were approved and received the money shortly after the entry, almost in all case Proz staff contacted the non-payment outsourcers to make them pay while according to Proz policies, they take no liabilities against non-payers.
Maybe you need to ask the staff for explanation or submit a support ticket.
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| Confusing comments | Dec 7, 2017 |
Marie Claude Etoc wrote:
The client made no complaints only when I followed up with payment being past due I was told that edits were made
What does it mean "I was told that edits were made"?
Does it mean they were not happy with your translation and had to do extra editing that was not part of the original plan? (This would constitute a quality complaint, albeit later than it would normally be accepted.)
Or does it mean they were OK with the translation but they normally include an editing step (that they did not tell you about) and that causes delay in their payment? (There is no quality complaint in this case.)
It is unclear from your description of the situation (both here and the other thread in the other forum) which case it is - and if this is how you described the situation in your BB entry, I understand how it could have been confusing to ProZ staff as well.
and that I would be paid in another 30 days.
OK, so they have not disappeared (that would be scam), did not refuse payment, did not demand a discount, just told you the payment will be late, correct?
By the way, this:
how I can activate a negative entry on this agency in order to be paid
would technically be against BB rule #9:
9 The Blue Board may not be used to coerce.
Using the Blue Board, or threatening to use the Blue Board, in such a way as to pressure an outsourcer or service provider into taking some action, is strictly prohibited.
Katalin
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