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Urgent! Cannot open MemoQ4 Anymore
Thread poster: Kathrin Berger
Kathrin Berger
Kathrin Berger  Identity Verified
New Zealand
Local time: 10:31
German to English
+ ...
Mar 26, 2010

Hi there,

I am hoping that anyone here can shed some light on the following problem I am having:

I have just had to reboot my computer as it totally froze and after restarting it I am now unable to open my MemoQ 4.0 Standard Version.

I get the following error message:

memoQ Warning:
Unable to load global application data.
General error.

TYPE:
System.ApplicationException

MESSAGE:
The languages c... See more
Hi there,

I am hoping that anyone here can shed some light on the following problem I am having:

I have just had to reboot my computer as it totally froze and after restarting it I am now unable to open my MemoQ 4.0 Standard Version.

I get the following error message:

memoQ Warning:
Unable to load global application data.
General error.

TYPE:
System.ApplicationException

MESSAGE:
The languages could not be loaded!

SOURCE:
MemoQ.Common

CALL STACK:
at MemoQ.Common.Application.LangInfo.LoadFrom(String filePath)
at MemoQ.Application.MemoQApp.LoadGlobalSettings()


When I click ok the following message pops up;

Language code map configuration file not found.
General error.
TYPE:
System.ApplicationException

MESSAGE:
Language code map cnfiguration file not found.

SOURCE:
MemoQ.Common

CALL STACK:
at MemoQ.Common.LanguageCodeMapper..cctor()

As I have only purchased the Standard version I am not eligible for support from Kilgray so I am really hoping that I find someone here who can help me...

Wishing I had bought the Pro version as I am experiencing lots of problems with this tool and it's difficult to work technical issues out when you haven't got anywhere to turn to.

I would really appreciate any help!

many thanks and kind regards,
Kathrin ▲ Collapse
 
Tomás Cano Binder, BA, CT
Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 00:31
Member (2005)
English to Spanish
+ ...
Email Kilgray's support! Mar 26, 2010

Unlike other CAT tool manufacturers, who made us used to forgetting about support completely, Kilgray's support is very agile indeed. For any MemoQ issues, the first thing to do is to email them at [email protected].
 
Gergely Vandor
Gergely Vandor
Hungary
Local time: 00:31
English to Hungarian
just run the installer Mar 26, 2010

Hi Kathrin,

An important file has been deleted on your system. This can happen if you have both memoQ 3.6 and 4.0 installed, and you uninstall 3.6. Simply running the 4.0 installer will fix this.

Best regards,
Gergely
 
Kathrin Berger
Kathrin Berger  Identity Verified
New Zealand
Local time: 10:31
German to English
+ ...
TOPIC STARTER
Running Install Does Not Work :( Mar 26, 2010

Hi Gergely,


thank you for your suggestion to re-install memoQ 4. I just tried to do so but get another error message that says:

An error occurred while trying to replace the existing file:
DeleteFile failed; code 5
Access is denied.

Click retry to try again, Ignore to Skip this file (not recommended), or Abort to cancel installation.


I am at my wits end. Should I uninstall memoq4 and reinstall again? Surely that would ... See more
Hi Gergely,


thank you for your suggestion to re-install memoQ 4. I just tried to do so but get another error message that says:

An error occurred while trying to replace the existing file:
DeleteFile failed; code 5
Access is denied.

Click retry to try again, Ignore to Skip this file (not recommended), or Abort to cancel installation.


I am at my wits end. Should I uninstall memoq4 and reinstall again? Surely that would mean though that I would lose all my TMs, projects etc...???

Kind regards,
Kathrin ▲ Collapse
 
Kathrin Berger
Kathrin Berger  Identity Verified
New Zealand
Local time: 10:31
German to English
+ ...
TOPIC STARTER
Problem Solved! Mar 26, 2010

Hi everyone,


thank you for all the suggestions I received to solve my problem with memoQ.
In the end I reinstalled memoQ4 and this seems to have fixed whatever the problem was.

Kind regards,
Kathrin
 
Tomás Cano Binder, BA, CT
Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 00:31
Member (2005)
English to Spanish
+ ...
Great! Mar 26, 2010

Take care Kathrin!
 


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Urgent! Cannot open MemoQ4 Anymore






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