Impossible to activate my extra activation license Thread poster: Marco Oberto
| Marco Oberto Italy Local time: 20:22 Member (2003) English to Italian + ...
Hello, I'm struggling to understand why I cannot activate my extra license. Being away from home, with a fully efficient Internet connection, I cannot work with my Studio 2017 because the product activation is NOT accepting my license. When I insert my activation code, an SDL window informs me that: "Activation not successful" (in Italian "Attivazione non riuscita") and "Could not generate the license because:" No othe... See more Hello, I'm struggling to understand why I cannot activate my extra license. Being away from home, with a fully efficient Internet connection, I cannot work with my Studio 2017 because the product activation is NOT accepting my license. When I insert my activation code, an SDL window informs me that: "Activation not successful" (in Italian "Attivazione non riuscita") and "Could not generate the license because:" No other information is given after colon (!?). Can you please help me to figure it out? Thanks, Marco Oberto SDL Trados Studio 2017 Freelance Plus
[Modificato alle 2017-05-26 10:34 GMT] ▲ Collapse | | | Stepan Konev Russian Federation Local time: 22:22 English to Russian
Hi Marco, Ask their support. This case is so widespread that they address it very quickly. If you are not sure which license (out of two) is troublesome, ask them to reset both. | | | Marco Oberto Italy Local time: 20:22 Member (2003) English to Italian + ... TOPIC STARTER I managed to activate my extra license, somehow | May 26, 2017 |
Stepan Konev wrote: Hi Marco, Ask their support. This case is so widespread that they address it very quickly. If you are not sure which license (out of two) is troublesome, ask them to reset both. Dear Stepan, I asked for their help and the support replied they are experiencing some technical issues delaying them to address this issue. Thanks God no urgent delivery was on my agenda! After all kinds of attempts, deinstalling Studio, reinstalling Studio, updating Windows 10 and de-installing latest patches/upgrades for Studio 2017, I have made it (no idea what was the trick) this afternoon, 5 hours of time to get this out. Hopefully, next version of Studio will implement a real Support for really urgent matters. I'd be happy to give up SDL's glittering Roadshows to get this very primary service for all users. Best, Marco
[Modificato alle 2017-05-26 16:09 GMT] | | | Marco Oberto Italy Local time: 20:22 Member (2003) English to Italian + ... TOPIC STARTER | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Impossible to activate my extra activation license Anycount & Translation Office 3000 | Translation Office 3000
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